Frequently Asked Questions
Can I purchase directly via COMPAQ?
At the moment we only have sales through different retailers.
You can choose the one that suits you best: Amazon, Mercado Libre, Walmart, Liverpool, SAMS, Coppel, SEARS and Linio
Promotions
Discount promotions and interest-free months depend directly on the different Marketplaces, check the promotions directly on the site.
How much does shipping cost?
Shipping costs vary depending on the different Marketplaces and memberships that each user has contracted.
What do I do if my product has not arrived?
If the delivery date has already passed and your order has not been received, you must directly contact the Marketplace where you made the purchase.
What are your shipping methods?
Each Marketplace works with different courier companies depending on the agreements they have made. The courier companies can be: DHL, ESTAFETA, UPS, FEDEX or 99 minutes.
Can I request an invoice?
Of course! To request an invoice you must directly contact the Marketplace where you made the purchase. You must always attach: CIF (Proof of tax status) no older than 3 months and Payment method.
How long is the warranty on my products?
If you have any problems with your equipment, we are here to help!
Just call the COMPAQ Service Center: 8004440593 or contact the Marketplace directly through customer service.
You have a 1-year warranty and technical service throughout the country for factory defects.
NOTE : Always remember to have your purchase invoice, accessories and original packaging on hand.
What payment methods can I use to pay for my order?
Payment methods are in accordance with the commercial conditions offered by each Marketplace.
I received an incorrect item. What do I do?
We want to solve any problems immediately.
It is important to contact the Marketplace where you made the purchase. If one of the items you received is not what you ordered or is in poor condition, it is important to document the evidence and send photos to the support area of the Marketplace where you made the purchase.